Customer Conduct Policy

At NLF , we strive to create a positive and respectful shopping experience for all our customers. We expect all interactions with our customers to be conducted in a professional and courteous manner. We reserve the right to block any customer from making future purchases from our online shop if their behavior is found to be disrespectful, harmful, or violates the principles of mutual respect and integrity.

1. Behaviors That May Lead to Blocking
The following behaviors may result in a customer being added to our block list:

• Use of abusive, discriminatory, or offensive language
• Harassment or intimidation of our staff or other customers
• Threats of violence or any form of physical harm
• Scam attempts or fraudulent behavior
• Damage to our reputation, including spreading false information about the company

2. Process of Blocking
If we determine that a customer has engaged in unacceptable behavior, we will take immediate action, which may include the following:

• A warning will be issued regarding the inappropriate behavior.
• If the behavior continues or is severe, we may block the customer’s ability to shop on our site.
• Customers will be notified via email if they have been added to the block list, stating the reason for the action taken.

3. Appeal Process
Customers who feel they have been unfairly blocked may submit a request for review by contacting us at Contact. We will consider the appeal and respond within 3-4 Days to inform the customer of our final decision.

4. Receipt of Payments
Please note that any orders placed prior to being added to the block list will still be processed, and refunds for those orders will be managed according to our Returns and Refunds Policy. However, future purchases will be denied.

5. Commitment to a Positive Environment
We are committed to providing an inclusive and safe environment for our customers and staff. We appreciate your understanding and cooperation in maintaining a respectful community.